Privacy Policy

At LIXUS Space, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you interact with our website, visit our showroom, or use any of our services. We are committed to maintaining transparency and ensuring that your data is always handled responsibly and securely.

When you engage with us—whether by browsing our website, making a purchase, booking a consultation, or contacting us directly—we may collect certain personal details such as your name, email address, phone number, and billing or shipping information. In some cases, we may also collect design preferences and project-related details that you choose to share with us. Additionally, non-personal information like your device type, IP address, and browsing patterns may be gathered to help improve our website’s performance and your overall experience.

We collect information only when you willingly provide it, such as through forms, orders, WhatsApp conversations, or showroom visits. Some information may also be captured automatically through cookies and analytics tools, which help us understand how visitors use our site. Occasionally, we may receive information from trusted third-party platforms, but only when you have given explicit permission for them to share it with us.

The information we collect is used to process your orders, respond to your enquiries, and support your design consultations. It also allows us to personalise your experience, improve our services, and keep you informed about updates or offers—only if you choose to receive them. We want to assure you that your data is never sold or rented to external parties. Any third-party services we use, such as payment gateways or delivery partners, receive only the information necessary to complete their part of the transaction, and each follows strict data-protection guidelines.

We make every effort to keep your information safe through secure systems and responsible internal practices. However, we cannot take responsibility for data collected by external websites that may be linked from our platform but are not operated by LIXUS Space. Our use of cookies helps provide a smoother browsing experience, but you may disable them at any time through your browser settings if you prefer.

As a user, you have the right to access, correct, or request the deletion of your personal data. You may also choose to unsubscribe from marketing communications at any time. If you have concerns regarding how your information is handled, you may reach out to us at support@lixusspace.com, and we will review your request and respond within 15 working days.

LIXUS Space may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any revisions will be posted on this page so you can stay informed about how your information is being managed.